Refund policy

Return and Refund Policy

We offer a 7-day return policy, which means you may request a return within seven days of receiving your order.

To qualify for a return, the furniture must be:

  • Unused and undamaged

  • Unassembled, where applicable

  • In its original condition and packaging

  • Accompanied by the receipt or proof of purchase

To request a return, contact us at support@wahabibi.com before sending the item. If your return is accepted, we will provide the return address and instructions. Items returned without prior approval will not be accepted.

Damaged, defective or incorrect items

Please inspect your furniture when it is delivered. Any visible damage, manufacturing defect or incorrect item must be reported within 24 hours of delivery.

Send your order details with clear photographs or video so we can evaluate the issue. After verification, WAHABIBI will arrange an appropriate repair, replacement or refund.

WAHABIBI will cover reasonable return or replacement delivery costs for verified damaged, defective or incorrect items.

Change-of-mind returns

For an approved unused change-of-mind return, the customer is responsible for return delivery and handling costs. Original delivery charges are non-refundable after delivery has been completed.

Furniture damaged during customer-arranged return transportation may not qualify for a refund. We recommend using secure packaging and a reliable delivery service.

Non-returnable items

The following items cannot be returned for change of mind:

  • Made-to-order furniture

  • Customized, personalized or altered products

  • Special-order products

  • Clearance or final-sale items

  • Gift cards

  • Items that have been used, assembled, damaged or modified after delivery

Made-to-order and customized furniture may still qualify for repair, replacement or refund if it arrives damaged, defective or materially different from the confirmed order.

Exchanges

To request an exchange, contact us within seven days of delivery. Exchanges are subject to product availability, inspection and approval. Any price difference and applicable delivery charges must be paid before the replacement is dispatched.

Refunds

We will notify you after receiving and inspecting the returned item.

If approved, the refund will be issued through the original payment method where possible, or through another mutually agreed method for Cash on Delivery orders. Please allow up to 10 business days after approval for processing. Banking providers may require additional time to display the refund.

If more than 15 business days have passed since your refund was approved, contact support@wahabibi.com.

This policy does not limit any consumer rights that cannot legally be excluded.