Shipping policy

Shipping and Delivery Policy

Last updated: September 12, 2026

This Shipping and Delivery Policy explains how WAHABIBI processes, prepares, and delivers furniture orders placed through wahabibi.com.

Delivery Areas

WAHABIBI primarily delivers within:

  • Karachi

  • Bahria Town Karachi

  • any where in pakistan 

Delivery to other cities or areas may be available after confirmation. Contact us before ordering if your delivery address is outside our standard service area.

Delivery Charges

Delivery charges are not necessarily included in the displayed product price.

Charges depend on:

  • Product size and weight

  • Number of items

  • Delivery location

  • Floor level and building access

  • Lift availability

  • Additional labour or equipment

  • Assembly or installation requirements

  • Special handling requirements

The applicable delivery charge will be displayed at checkout where available or confirmed with you before the order is accepted.

Order Processing

Orders are processed after:

  • Product availability is confirmed

  • Customer and delivery information is verified

  • Delivery charges are accepted

  • Bank-transfer payment is verified, where applicable

  • Any required deposit is received

  • Custom specifications are approved

Orders placed through Cash on Delivery may require telephone or WhatsApp confirmation before dispatch.

Delivery Time

Delivery time depends on product availability, delivery location, order size, and whether the furniture is ready-made or made to order.

Ready-made furniture

An estimated delivery date will be provided after stock and delivery details are confirmed.

Made-to-order furniture

Production and delivery begin after the customer approves the design, dimensions, materials, colour, finish, price, and required deposit.

The estimated completion date may change if:

  • The customer requests modifications

  • Materials become temporarily unavailable

  • Payment or approval is delayed

  • Events outside our reasonable control affect production or transportation

All delivery dates are estimates unless WAHABIBI expressly confirms a guaranteed date in writing.

Customer Responsibilities

Before placing an order, customers must:

  • Review the product dimensions

  • Measure doors, corridors, stairways, lifts, and the intended room

  • Confirm that the furniture can be safely moved into the property

  • Provide a complete and accurate delivery address

  • Provide an active telephone or WhatsApp number

  • Inform us about narrow access, upper floors, lift restrictions, or special handling requirements

  • Obtain any required building or community entry permission

Additional charges may apply if undisclosed access conditions require extra labour, equipment, waiting time, or another delivery attempt.

Delivery Appointment

We may contact you by telephone, WhatsApp, or email to arrange delivery.

An adult must be available at the agreed address to receive and inspect the order. If nobody is available or access is refused, the customer may be responsible for redelivery and related handling charges.

Receiving and Inspecting Your Order

Please inspect the furniture and packaging at delivery.

Before accepting the order, check:

  • The product matches your order

  • The quantity is correct

  • There is no visible damage

  • All supplied parts are present

  • The colour, finish, and specifications match the confirmed order

Record visible damage or missing parts on the delivery receipt where possible.

Any damaged, defective, missing, or incorrect item must be reported within 24 hours of delivery. Send your order information with clear photographs or video to:

support@wahabibi.com

After verification, WAHABIBI will arrange an appropriate repair, replacement, or refund according to our Refund Policy.

Assembly and Installation

Assembly or installation is included only when stated on the product page or confirmed before delivery.

If assembly is not included, the customer is responsible for arranging safe and correct installation. Damage caused by incorrect customer assembly, modification, or installation is not treated as a manufacturing defect.

Delays

Delivery may be delayed by circumstances including:

  • Severe weather

  • Traffic disruption

  • Vehicle problems

  • Restricted building access

  • Supplier or material delays

  • Public holidays

  • Government restrictions

  • Events outside our reasonable control

We will make reasonable efforts to notify you about significant delays and provide an updated estimate.

Customer-Requested Changes

Changing the delivery address, date, product, quantity, dimensions, finish, or other order details may affect delivery charges and timing.

Changes are subject to approval and may not be possible after dispatch or production has started.

Failed Delivery

A delivery may be considered unsuccessful if:

  • The address or contact information is incorrect

  • Nobody is available to receive the order

  • Required payment is unavailable

  • Building access is denied

  • The product cannot enter because measurements were not checked

  • Undisclosed access restrictions prevent safe delivery

The customer may be responsible for reasonable redelivery, storage, labour, or handling charges resulting from a failed delivery.

Order Collection

Customer collection may be available only after prior confirmation. Do not visit a warehouse, vendor, or collection point without an agreed appointment.

The customer assumes responsibility for suitable transportation and safe handling after collecting the product.

International Shipping

International shipping is not currently offered unless expressly confirmed in writing before purchase.

Contact Us

For delivery availability, charges, measurements, access requirements, or order status, contact:

WAHABIBI
Email: support@wahabibi.com
Location: Karachi, Sindh, Pakistan
Website: https://wahabibi.com