Terms of service

Terms of Service

Overview

This website is operated by WAHABIBI. Throughout the website, the terms “we,” “us,” and “our” refer to WAHABIBI.

By visiting wahabibi.com, purchasing a product, or using any part of our website, you agree to these Terms of Service, our Privacy Policy, Refund Policy, and Shipping Policy.

Please read these terms carefully before using our website or placing an order.

1. Eligibility and information accuracy

You must be legally capable of entering into a purchase agreement to place an order.

You agree to provide accurate and complete contact, billing, delivery, and payment information. WAHABIBI is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

2. Products and availability

Furniture availability may change without notice. Products may be ready-made, made to order, customized, or specially sourced.

We make reasonable efforts to display product photographs, colours, materials, finishes, dimensions, and specifications accurately. However:

  • Colours may vary because of lighting, photography, screens, and natural material differences.

  • Wood, marble, fabric, metal, stone, and handmade finishes may contain natural variations.

  • Minor differences that do not materially affect the product’s use are not considered defects.

  • Product dimensions may have reasonable manufacturing tolerances.

Please confirm important measurements, materials, colours, and customization requirements before ordering.

3. Pricing

Prices are displayed in Pakistani rupees unless stated otherwise.

Prices may change without notice. A price change will not affect an order already accepted by WAHABIBI unless the published price resulted from an obvious technical or data-entry error.

Delivery, assembly, customization, special handling, and installation charges may be separate from the displayed product price. Any additional charges will be communicated before the order is accepted.

4. Orders and acceptance

Submitting an order does not automatically guarantee acceptance.

An order is accepted after WAHABIBI confirms:

  • Product availability

  • Price and specifications

  • Delivery location and charges

  • Access and handling requirements

  • Any customization details

  • Required payment or deposit

We may refuse or cancel an order because of unavailable stock, incorrect pricing, suspected fraud, payment failure, delivery limitations, or incorrect customer information. Any eligible payment already received for a cancelled order will be refunded.

5. Payment

Available payment methods may include:

  • Cash on Delivery

  • Bank transfer

Bank-transfer orders are processed only after payment is verified in the official WAHABIBI or MAPZMS Technology bank account.

Made-to-order, customized, or high-value furniture may require an advance deposit. The amount and payment schedule will be confirmed before the order is accepted.

Customers should verify bank details through WAHABIBI’s official website or contact channel before transferring money. WAHABIBI is not responsible for payments sent to unauthorized or fraudulent accounts.

6. Cash on Delivery

Cash on Delivery availability may depend on the product, order value, and delivery location.

We may request order confirmation or an advance payment for high-value, customized, or made-to-order products. Customers must ensure that the full payable amount is available when the order is delivered.

Repeated refusal of confirmed Cash on Delivery orders may result in future orders requiring advance payment.

7. Made-to-order and customized furniture

Customers must review and approve the agreed design, dimensions, materials, finish, colour, price, and expected production time before production begins.

Once production or material procurement begins:

  • Changes may require additional payment and production time.

  • Cancellation may not be available.

  • Advance payments may become non-refundable to the extent that materials, labour, or other costs have already been incurred.

  • Change-of-mind returns are not accepted.

Made-to-order items remain eligible for review if they arrive damaged, defective, or materially different from the confirmed order.

8. Delivery

WAHABIBI primarily serves Karachi, including Bahria Town Karachi. Delivery outside these areas is subject to confirmation.

Delivery dates are estimates and may be affected by stock, production, weather, traffic, access restrictions, or circumstances outside our reasonable control.

Customers are responsible for:

  • Providing an accurate delivery address and telephone number

  • Measuring doors, lifts, stairways, corridors, and the intended room

  • Disclosing difficult access or special handling requirements

  • Ensuring an authorized adult is available to receive and inspect the order

Additional charges may apply if undisclosed access conditions require extra labour, equipment, or another delivery attempt.

9. Inspection, damage, and incorrect items

Customers should inspect furniture at delivery.

Visible damage, manufacturing defects, missing parts, or an incorrect item must be reported within 24 hours of delivery with:

  • Order details

  • A clear explanation of the issue

  • Photographs or video showing the product and packaging

After verification, WAHABIBI may offer an appropriate repair, replacement, partial refund, or full refund.

10. Returns and refunds

Eligible unused products may be requested for return within seven days of delivery, subject to our Refund Policy.

The item must be unused, undamaged, and in its original condition and packaging. Prior approval is required before returning any product.

Customers are responsible for return delivery and handling costs for approved change-of-mind returns. WAHABIBI will cover reasonable resolution costs for verified damaged, defective, or incorrect items.

Made-to-order, customized, altered, clearance, and final-sale products are not returnable for change of mind.

11. Warranty

Warranty coverage varies by product and must be confirmed before ordering.

Unless explicitly stated otherwise, a warranty applies only to verified manufacturing defects. It does not cover:

  • Normal wear and tear

  • Accidental or customer-caused damage

  • Misuse or improper assembly

  • Exposure to moisture, heat, sunlight, or unsuitable conditions

  • Unauthorized repair or modification

  • Damage caused during customer-arranged transportation

12. Website use

You must not:

  • Use the website for unlawful or fraudulent purposes

  • Attempt unauthorized access to the website or customer information

  • Introduce malware or malicious code

  • Interfere with the website’s security or operation

  • Copy or commercially exploit protected content without permission

  • Submit false orders or misleading information

We may restrict access or cancel suspicious orders where reasonably necessary to protect customers and the business.

13. Third-party services

Our store is hosted by Shopify and may use third-party payment, delivery, analytics, communication, or marketing services.

Third-party services may have separate terms and privacy policies. WAHABIBI is not responsible for third-party websites or services that we do not control.

14. Intellectual property

The WAHABIBI name, branding, website content, product copy, graphics, photographs, videos, and designs are protected by applicable intellectual-property rights.

You may not reproduce, modify, distribute, or commercially use our protected content without written permission.

15. Limitation of liability

To the extent permitted by applicable law, WAHABIBI will not be liable for indirect, incidental, or consequential losses arising from website use, delivery delays, or circumstances outside our reasonable control.

Our responsibility for an accepted product claim will not exceed the amount paid for the affected product, except where applicable law requires otherwise.

Nothing in these Terms excludes any customer right or business liability that cannot legally be excluded.

16. Governing law

These Terms are governed by the applicable laws of Pakistan. Any dispute will be handled by the courts or competent authorities having jurisdiction in Karachi, Pakistan, unless applicable consumer law requires otherwise.

17. Changes to these Terms

We may update these Terms to reflect changes in our services, operations, or legal obligations. The updated version becomes effective when published on this website.

18. Contact

For questions about these Terms, products, orders, payments, delivery, or returns, contact:

WAHABIBI
Email: support@wahabibi.com
Location: Karachi, Sindh, Pakistan
Website: https://wahabibi.com